Performance & cost review
Review the customer journey, channel data, selling costs, stock and service issues. Identify the most useful next actions with your team.
Improve online sales
Get your online business
moving again.
When online sales stall, the issue may sit across content, offers, advertising, stock and customer service. Our people review the operation together and manage the changes that deserve attention.
Talk through your eCommerce planReal people.
Your Twin Two team.
Built around your business
Find the problem before adding more activity.
More advertising will not solve every issue. A weak product page, poor availability, expensive shipping or inconsistent promotions can affect performance too. We use your channel and cost data to set priorities.
Talk through your prioritiesPeople who run the work.
Our team manages the day-to-day operation and works with you on the decisions that matter.
Software included with the service.
We use our own channel-management software. Your shared dashboard shows products, sales, prices, promotions and data across managed channels, at no additional software cost.
Fees tied to your sales.
There’s no monthly retainer, base fee or minimum management fee for our eCommerce management. We only get paid when you sell.
The work we handle
What our team does for you.
Store design & content improvements
Improve Shopify navigation, merchandising, product pages, images and eligible marketplace brand content.
Advertising & retention management
Review targeting, creative and budget use across suitable search, social and marketplace campaigns. Connect email marketing and affiliate activity to the same plan.
Pricing & promotions
Review offers against product costs, shipping and fees. Coordinate promotions, merchandising and supported price schedules.
Catalog, stock & customer support
Resolve product-information gaps, coordinate availability and handle customer questions, returns and order exceptions.
One cross-channel operating plan
Our people manage the changes across your website and marketplaces, with shared products, prices, promotions and channel data in the included dashboard.
How we get started.
Review the actual business
Use channel, customer and cost data to identify bottlenecks.
Prioritize the changes
Choose a practical sequence for content, offers, campaigns and operations.
Manage and measure
Run the work and review results together without promising a fixed growth outcome.
Your channels, connected
Different channels.
One business.
Your own store can explain your brand, develop direct customer relationships and support repeat purchases. Marketplaces can reach customers already shopping there. Our team connects product content, offers, campaigns, stock coordination and customer care while adapting the work to each channel.
Discuss your channel strategyYour questions, answered.
Can you help if our eCommerce sales have stopped growing?
Yes. We review content, offers, advertising, stock, customer issues and selling costs together. We then prioritize and manage changes across the channels we cover.
Will you simply increase our advertising budget?
No. We review whether product discovery, conversion, pricing, stock or service is limiting performance before recommending budget changes. Advertising decisions need to reflect the rest of the operation.
Can you work with our existing Shopify store and marketplace accounts?
Yes. We review the current setup, permissions and connection compatibility, then plan the handover and improvements with your team.
Can you guarantee higher sales or profit?
No. Results depend on demand, competition, product fit, stock, costs and other factors. We manage the work, review performance with you and use cost-aware decisions to guide improvements.
What services can your team manage across our channels?
Our people can manage product content, storefront design, advertising, pricing, promotions, merchandising, customer support and order follow-up across your own store and suitable marketplaces. Email marketing and affiliate program management can support your DTC business. We plan the responsibilities around your business and each channel’s capabilities.
Is your channel-management software an extra purchase?
No. Our own channel-management software and standard supported connections are included with the service at no additional software cost. Our people run the work, and you can see products, sales, prices, promotions and channel data in the shared dashboard.
More ways we can help.
Your business type and your growth stage both shape the work.
Review the bottleneck.
Then choose the work.
We look at the product journey and the operation together, using your actual channel and cost data.
Can shoppers find and understand it?
Review discovery, product information, creative and recurring customer questions.
Can the offer support the sale?
Review price, shipping, stock, selling costs and the buying experience.
What needs attention first?
Connect the findings to content, campaigns, merchandising and operating priorities.
One team. Your next stage.
Talk through your eCommerce plan.
Tell us where you sell and what needs attention. We’ll work through the channels and operating support that fit your business.