DTC store design & management
Build or improve your Shopify store, organize collections and navigation, and manage product pages, merchandising and the daily shopping experience.
Brands
Your brand.
A team to grow it online.
Whether you sell through wholesale, already have DTC channels, or do both, our people build and run your online business. We manage your store and marketplaces together, without you having to build every eCommerce role from scratch.
Talk through your eCommerce planReal people.
Your Twin Two team.
Built around your business
Build on the business you already have.
Wholesale-only brands may need a store and marketplace operation built from the ground up. Brands already selling direct may need stronger content, campaigns, customer care or more operating capacity. We manage the work around your current channels, brand goals and wholesale relationships.
Talk through your prioritiesPeople who run the work.
Our team manages the day-to-day operation and works with you on the decisions that matter.
Software included with the service.
We use our own channel-management software. Your shared dashboard shows products, sales, prices, promotions and data across managed channels, at no additional software cost.
Fees tied to your sales.
There’s no monthly retainer, base fee or minimum management fee for our eCommerce management. We only get paid when you sell.
The work we handle
What our team does for you.
Marketplace launches & management
Launch suitable marketplaces or improve existing accounts, with listings, images, brand stores, eligible Amazon A+ content and daily channel management.
Advertising & repeat purchases
Manage relevant Google, Meta, Instagram and TikTok campaigns, marketplace advertising, email marketing and affiliate programs around the same brand story.
Pricing, promotions & merchandising
Coordinate offers with your brand guidelines, current channel prices and any wholesale relationships. Manage product launches, bundles and seasonal campaigns.
Customer support & order follow-up
Handle consumer questions and returns coordination. Work with your fulfillment provider on stock availability, order exceptions and shipment follow-up.
Catalog & commercial visibility
Keep product details and offers connected across managed channels. Review sales and cost-aware pricing with your team in the included dashboard.
How we get started.
Review your current business
Understand your wholesale relationships, online channels, products and what needs attention.
Connect the brand experience
Build or improve the store, listings, campaigns and customer support around your brand.
Run and grow the operation
Manage the daily work and review opportunities across your store and marketplaces.
Your channels, connected
Different channels.
One business.
Your own store can explain your brand, develop direct customer relationships and support repeat purchases. Marketplaces can reach customers already shopping there. Our team connects product content, offers, campaigns, stock coordination and customer care while adapting the work to each channel.
Discuss your channel strategyYour questions, answered.
Can you launch DTC for a brand that mainly sells wholesale?
Yes. We help build and run a direct-to-consumer store and suitable marketplaces, using your products and brand assets. Our people manage content, campaigns, pricing, promotions, customer support and order coordination.
Can you manage DTC channels we already have?
Yes. We work with existing stores and marketplace accounts, improve the areas that need attention and manage the daily operation. We can work alongside your current team as you grow.
How do you account for our wholesale relationships?
We review distribution relationships, brand guidelines, pricing priorities and selling permissions when planning products, channels and promotions. The online business should reflect your wider brand strategy.
Can you manage both Shopify and Amazon?
Yes. We manage your Shopify store and Amazon business together, along with other suitable marketplaces. Your store builds direct customer relationships while marketplaces reach shoppers already buying there.
What services can your team manage across our channels?
Our people can manage product content, storefront design, advertising, pricing, promotions, merchandising, customer support and order follow-up across your own store and suitable marketplaces. Email marketing and affiliate program management can support your DTC business. We plan the responsibilities around your business and each channel’s capabilities.
Is your channel-management software an extra purchase?
No. Our own channel-management software and standard supported connections are included with the service at no additional software cost. Our people run the work, and you can see products, sales, prices, promotions and channel data in the shared dashboard.
More ways we can help.
Your business type and your growth stage both shape the work.
One team. Your next stage.
Talk through your eCommerce plan.
Tell us where you sell and what needs attention. We’ll work through the channels and operating support that fit your business.