Channel expansion & marketplace relationships
Assess suitable marketplaces and prepare launch requirements. Work with channel teams on available promotions, merchandising and marketing opportunities; placements and approval are not guaranteed.
Grow your online business
Keep growing.
We help run what comes next.
A strong online business can still outgrow its operating capacity. Our people work alongside your team to support more products and suitable channels, connecting the daily work without rebuilding every function.
Talk through your eCommerce planReal people.
Your Twin Two team.
Built around your business
Expand the capacity behind your growth.
More channels add content requirements, campaigns, promotions and customer questions. We help manage that complexity while keeping the responsibilities and processes that already work.
Talk through your prioritiesPeople who run the work.
Our team manages the day-to-day operation and works with you on the decisions that matter.
Software included with the service.
We use our own channel-management software. Your shared dashboard shows products, sales, prices, promotions and data across managed channels, at no additional software cost.
Fees tied to your sales.
There’s no monthly retainer, base fee or minimum management fee for our eCommerce management. We only get paid when you sell.
The work we handle
What our team does for you.
Catalog & content at scale
Maintain larger assortments, channel-specific product pages, storefronts, images and eligible Amazon A+ content.
Connected advertising & retention
Coordinate relevant Google, Meta, Instagram, TikTok and marketplace advertising with email marketing and affiliate programs across the customer journey.
Pricing, promotions & merchandising
Manage cost-aware rules, supported price schedules and promotional calendars across channels, keeping product roles and margin priorities in view.
Customer care & operating capacity
Handle support, returns coordination and order exceptions while working with your fulfillment provider on stock and shipments.
Team collaboration & shared visibility
Set clear responsibilities with your existing team. Use the included dashboard to see products, sales, pricing, promotions and data across managed channels.
How we get started.
Keep what works
Identify the roles, tools and processes your team should retain.
Plan the next channels
Review product fit, readiness, economics and platform requirements.
Add capacity in stages
Phase in responsibilities and review performance as the operation expands.
Your channels, connected
Different channels.
One business.
Your own store can explain your brand, develop direct customer relationships and support repeat purchases. Marketplaces can reach customers already shopping there. Our team connects product content, offers, campaigns, stock coordination and customer care while adapting the work to each channel.
Discuss your channel strategyYour questions, answered.
Can you work alongside our existing eCommerce team?
Yes. We define responsibilities with your team, keep you involved in key decisions and manage the daily work you need us to cover. Handover can be phased around existing workflows.
Do we have to replace all our current tools?
No. We review the tools, workflows and supported connections you already use before making changes.
How do you decide which channels to add?
We assess product fit, permissions, customer demand, stock, fulfillment readiness and selling costs. A channel should have a clear role in the wider business rather than being added for coverage alone.
Do you work with marketplaces on marketing opportunities?
Yes. Channel management includes working with marketplace teams on available promotions, merchandising and marketing exposure. Opportunities depend on channel eligibility, product fit and marketplace decisions.
What services can your team manage across our channels?
Our people can manage product content, storefront design, advertising, pricing, promotions, merchandising, customer support and order follow-up across your own store and suitable marketplaces. Email marketing and affiliate program management can support your DTC business. We plan the responsibilities around your business and each channel’s capabilities.
Is your channel-management software an extra purchase?
No. Our own channel-management software and standard supported connections are included with the service at no additional software cost. Our people run the work, and you can see products, sales, prices, promotions and channel data in the shared dashboard.
More ways we can help.
Your business type and your growth stage both shape the work.
Your eCommerce operation.
Managed every day.
Our people connect every part of the online operation, keeping you involved in the decisions that shape your business.
We plan with you.
Set channel priorities, product strategy, campaigns and promotions around your business goals.
We run the daily work.
Manage content, storefronts, advertising, pricing, promotions, customer support and order coordination across your channels.
We keep improving it.
Use sales data, customer questions and channel insights to refine the content, offers and operation. You can see the business in your included dashboard.
A useful first conversation.
Tell us where you sell and what you want to build. We’ll talk through your priorities and whether our team is a good fit.
Your business today.
Your products, current channels, existing team and the work that needs attention.
A practical starting point.
The channels and responsibilities that fit your products, resources and next stage.
The partnership.
What our people would handle, what you provide and how the sales-based fee works.