Order handoffs
Coordinate order information and follow up on handoffs between the selling channel and fulfillment partners.
Logistics coordination
Keep orders, stock
and customer care connected.
We manage the operating follow-up around orders and shipments, working with fulfillment partners and channel teams so exceptions receive attention.
Talk through your eCommerce planReal people.
Your Twin Two team.
What our team manages.
The daily tasks behind logistics coordination, connected to the rest of your online business.
Shipment tracking
Review tracking and dispatch information, then follow up on delayed or incomplete shipment updates.
Delivery exceptions
Connect shipment issues with customer communication and the next action needed from the relevant partner.
Stock & replenishment coordination
Review channel availability and replenishment needs alongside campaigns, offers and assortment priorities.
Amazon FBA shipment support
Coordinate relevant shipment details and follow-up for FBA activity within the Amazon operation.
Shipping economics & reporting
Keep shipping assumptions and recurring order issues in view when reviewing prices, promotions and operating priorities.
How the work connects.
When a shipment is delayed, our team connects the tracking information, fulfillment follow-up and customer answer. The same issue can inform the next stock or promotional decision.
Discuss your operating needsYour store and marketplaces.
Managed as one business.
The product facts, offer calendar and customer experience should work together. Our people adapt the work to each channel while keeping the wider business in view.
Channel services: Shopify & DTC · Amazon · Walmart · TikTok Shop · Newegg · All channels
Explore channel servicesYour questions, answered.
What does logistics coordination cover?
Our people manage order handoffs, shipment tracking, dispatch follow-up, delivery exceptions, stock coordination and relevant FBA shipment support, working with your fulfillment partners.
How does order coordination connect with advertising and promotions?
We review stock and shipment issues alongside promotional plans and campaign priorities. Customer-support and channel teams use the same operating information when deciding the next action.
Is this part of your full-service management?
Yes. This work is managed by our people as part of the connected eCommerce operation, alongside content, advertising, pricing, promotions, customer support and daily channel management.
Do we need to purchase channel-management software?
No. Our own software and standard supported channel connections are included at no additional software cost. You can see products, prices, promotions and channel data while our people manage the daily work.
A useful first conversation.
Tell us where you sell and what you want to build. We’ll talk through your priorities and whether our team is a good fit.
Your business today.
Your products, current channels, existing team and the work that needs attention.
A practical starting point.
The channels and responsibilities that fit your products, resources and next stage.
The partnership.
What our people would handle, what you provide and how the sales-based fee works.